Manage your people, roles, and access all in one table.

Overview

The Team View shows a complete list of users in your TeamScore account.

It’s your central hub for managing roles, access permissions, regions, and time zones — everything that shapes how TeamScore interprets and display activity data.

You can reach the Team View directly from the Team tab in the navigation bar.

Layout at a Glance

Each row in the Team View table represents a user in your organization. You can search, filter, or edit information directly from this screen.

Search and Filters

• Use the search bar to find users by first name, last name, or email.
• Apply filters to narrow the list by role (e.g., Managers, IT Admins, Executives).
• Check a box to filter and display users who are no longer active but still connected to the account. This distinction is important as it affects plan and billing considerations.

Understanding the Table Columns

Name & Email — Basic identification details of the user. These details are automatically synced from your connected directory (Google Workspace or Microsoft 365). They can’t be edited directly in TeamScore: to change a name or email, update it in your workspace first. Clicking the name opens the User View for detailed data.

Roles — Lists the user’s assigned role within account (e.g., Manager, Admin, Executive). Multiple roles can apply.

Region — Determines which public holidays apply to this user. TeamScore keeps a regional holiday calendar, which admins can customize (e.g., making certain holidays as regular workdays).

Timezone — Displays the current local time for the user. Selecting a time zone by city (not abbreviation) ensures automatic daylight savings updates.

Access — Indicates whether the user can log in to TeamScore. A green icon means access is enabled; a gray icon with a crossed eye means it’s disabled.

Deactivate User — Removes a user entirely from the account. Deactivated users are hidden and excluded from billing calculations.

Understanding Access & Roles

TeamScore separates access permissions from user roles:

• Roles define what the user can see and manage (for example, an Admin vs. a Member).
• Access defines whether they can log in at all.

This makes it possible to retain role data for deactivated users without granting login rights.

Managing Users

• To edit roles or region, click the relevant cell or open the User View by clicking the name.
• To temporarily disable access, click the access icon to toggle it off.
• To fully deactivate a user, use the Deactivate User icon — this removes them from all dashboards and billing.

‍Tip: Use deactivation when someone leaves your company; use access off when they are on extended leave.

How Team View Connects to Other Screens

Click any user’s name to open their User View, where you can manage schedules, services, and detailed scores.

View the same user from the Activity Dashboard by clicking their name in the daily list — both paths lead to the same place.

In short, Team View manages the people, User View manages their data.

Key Insights

• The Team View always displays all users in your account, even if they have no recent activity — for example, new hires or people on leave.
• Region and holiday settings directly affect score calculations and workday recognition.
• Keeping time zones accurate ensures that activity data aligns with each user’s local schedule.

Summary

The Team View gives administrators and managers a full picture of who’s in the workplace, where they work, and how their access is configured. It keeps organizational data clean, synchronized, and aligned with how TeamScore measures real work across timezones and roles.