This integration is currently in review with Zoom Marketplace and will be publicly available soon.

The Zoom integration gives your team clear and reliable visibility into their activity directly inside TeamScore. Once connected at the account level, TeamScore automatically ingests and displays activity from Zoom Meetings, Zoom Phone, and Zoom Webinars for each mapped user.

Zoom Services in TeamScore

Zoom supports three services that TeamScore can display:

1. Meetings

Hosted meetings appear in a bright blue color (the same visual language we use for Teams and Google Meet).

For meetings the connected Zoom user hosts, TeamScore displays:

• Meeting title
• Start and end time
• Meeting duration
• Host participation (e.g., one-on-one or group meetings)

Zoom does not provide attendee identities, so TeamScore never shows who joins a meeting.

2. Phone Calls

TeamScore displays inbound and outbound Zoom Phone calls with:

• Call direction (inbound or outbound)
• Caller ID name (if available)
• Start and end time
• Duration
• Device metadata (e.g., Windows client, mobile app, VOIP client)

3. Webinars

If you host or own a webinar via Zoom, TeamScore will display hosted webinars with:

• Webinar session
• Start and end time
• Duration

Zoom does not provide attendee lists or engagement metrics to third-party apps.

Important Notes on Zoom Data in TeamScore

Zoom only shares detailed activity data when the connected account is the host of a meeting or webinar or the caller or callee for Zoom Phone.

If the user joins a meeting hosted by someone else, Zoom does not provide internal meeting data to third-party apps. In those cases, TeamScore shows the calendar event, but not the deeper Zoom session information.

This ensures TeamScore stays aligned with Zoom’s permission model while keeping your team’s daily visibility intact.

Step-by-Step Setup Instructions

Step 1: Connect Zoom at the Account Level

1. Go to Services in the top navigation.
2. Scroll the Services List down to Zoom.
3. Select Connect Zoom.
4. Sign into your Zoom account and approve the requested permissions.

Step 2: Automatic User Mapping

Upon installation, TeamScore automatically ingests your Zoom users, matches each user to their TeamScore profile by email, and displays all mapped accounts in the Users Tab of the Zoom integration.

Mapped users will have Zoom active in their Services tab by default. No manual activation is required to start receiving activity.

Step 2: Manage Zoom Access Per User (Optional)

Users with Admin, Owner, or Executive access level can disable or re-enable the service individually if needed.

1. Navigate to Team View → select a user → Services Tab
2. Find Zoom
3. Toggle the service On or Off

This is useful for organizations that want to limit Zoom visibility to specific roles, have mixed Zoom licensing within the team, or need to disable the service temporarily for any user.

Multi-organization admins can also manage Zoom at the account level in Accounts → Services.

Integration Page Overview

The Zoom integration page contains:

• Overview Tab — connection details and owner
• Users Tab — auto-mapped Zoom accounts
• Features Tab — Meetings, Phone, and Webinars visibility
• Connections Tab — connected Zoom accounts.

Data Access & Privacy

TeamScore only accesses the data required to display high-level Zoom activity:

• Hosted meeting metadata: title, start time, end time, duration
• Hosted webinar metadata: session timing
• Zoom Phone metadata: inbound/outbound direction, caller ID, timestamps, device
• Basic user information for mapping

TeamScore does not access:

• Meeting attendees or participant identities
• Chat messages, recordings, transcripts, or meeting content
• Webinar attendee lists
• Any data from meetings a user joins but not host

All data usage complies with Zoom’s API and permission model.

Troubleshooting

If no meeting data appears, confirm the user was the host of the Zoom meeting.

If calls are missing, ensure the user has an active Zoom Phone subscription.

If a user does not map, check that their Zoom and TeamScore email addresses match.

If Zoom blocks the connection, your Zoom admin may need to pre-approve the app.

Summary

The Zoom integration brings a clear view of meetings, calls, and webinars into TeamScore. Setup is quick, user mapping is automatic, and visibility always respects Zoom’s data-sharing rules. It’s a simple way to understand how your team communicates without adding friction or unnecessary detail.