The Zoom integration gives your team clear and reliable visibility into their meetings, calls, and webinars directly inside TeamScore. Once connected at the account level, TeamScore receives activity from Zoom Meetings, Zoom Phone, and Zoom Webinars for each mapped user.

TeamScore displays Zoom activity as structured entries in the activity timeline. Zoom sends activity only for users who are the host or caller on their account. This ensures visibility remains aligned with Zoom's permission model.

Zoom Services in TeamScore

Zoom supports three categories of activity that TeamScore can display. Each category appears with its own metadata and visual style.

Meetings

Hosted meetings appear in a bright blue color (the same visual language we use for Teams and Google Meet).

For meetings the connected Zoom user hosts, TeamScore displays:

• Meeting title
• Start and end time
• Meeting duration
• Host participation (e.g., one-on-one or group meetings)

Zoom does not provide attendee identities, so TeamScore never shows who joins a meeting.

Phone Calls

TeamScore displays inbound and outbound Zoom Phone calls for mapped users, including:

• Call direction (inbound or outbound)
• Caller ID name when available
• Start and end time
• Duration
• Device metadata (e.g., Windows client, mobile app, VOIP client)

Webinars

If you host or own a webinar via Zoom, TeamScore will display hosted webinars with:

• Webinar session
• Start and end time
• Duration

Zoom does not provide attendee lists or engagement metrics to third-party applications.

Important Notes on Zoom Data in TeamScore

Zoom only shares detailed activity data when the connected account is the host of a meeting or webinar or the caller or callee for Zoom Phone.

If the user joins a meeting hosted by someone else, Zoom does not provide internal meeting data to third-party apps. In those cases, TeamScore shows the calendar event, but not the deeper Zoom session information.

This allows TeamScore to remain privacy-sensitive while still providing reliable visibility into daily work.

Integration Page Overview

The Zoom integration page contains:

• Overview Tab — connection details and owner
• Users Tab — auto-mapped Zoom accounts
• Features Tab — Meetings, Phone, and Webinars visibility
• Connections Tab — connected Zoom accounts

Data Access & Privacy

TeamScore only accesses the data required to display high-level Zoom activity. TeamScore receives:

• Hosted meeting metadata: title, start time, end time, duration
• Hosted webinar metadata: session timing
• Zoom Phone metadata: inbound/outbound direction, caller ID, timestamps, device
• Basic user information for mapping

TeamScore does not access:

• Meeting attendees or participant identities
• Chat messages, recordings, transcripts, or meeting content
• Webinar attendee lists
• Any data from meetings a user joins but not host

All activity follows Zoom’s API rules and permission model.

Troubleshooting

If no meeting data appears, confirm the user was the host of the Zoom meeting.

If calls are missing, ensure the user has an active Zoom Phone subscription.

If a user does not map, check that their Zoom and TeamScore email addresses match.

If Zoom blocks the connection, your Zoom admin may need to pre-approve the app.

Summary

The Zoom integration brings a clear view of meetings, calls, and webinars into TeamScore. It’s a simple way to understand how your team communicates without adding friction or unnecessary detail.

For connection steps, see the Zoom Setup Guide.