Overview of Issue Tracking in Jira with TeamScore

TeamScore enhances your productivity by automatically tracking work done on Jira issues. Whether your team uses Kanban boards or other board types within Jira, various actions on issues—such as assigning tasks, updating priorities, setting deadlines, or changing descriptions—are all recorded seamlessly by TeamScore.

What TeamScore Tracks

• Creation of issues
• Updates to issue properties (assignments, priorities, deadlines)
• Changes to issue titles and descriptions

Importantly, TeamScore captures only the issue summary or the Jira issue title to provide context on where work is occurring. It does not import the full issue content or any sensitive information, ensuring your data privacy and security.

User Mapping Between Jira and TeamScore

For TeamScore to accurately recognize and attribute work, Jira users must be mapped to corresponding TeamScore users. Without this mapping, work performed by unmapped users will not be tracked in TeamScore. This makes it crucial to complete user mapping when you first connect Jira to TeamScore to ensure comprehensive and accurate tracking.

"Only Jira users that have been mapped to a user in TeamScore will have their work tracked."

Summary

By integrating Jira with TeamScore and properly setting up user mappings, your team gains automated insight into issue-level work without compromising sensitive information. This streamlines project tracking and helps your team understand where effort is going in real time.