TeamScore brings HubSpot Ticket (Service) activity into the timeline so teams can follow customer issues, support work, and ticket progression without opening HubSpot.

What TeamScore Receives

TeamScore logs Ticket activity from HubSpot, including:

• new ticket creation
• updates to ticket fields, such as:
  • subject
  • priority
  • pipeline or stage
  • status
  • associated contact or company
• engagement tied to a ticket, like notes, calls, tasks, emails, or meetings created on the ticket

TeamScore show all the details HubSpot sends, including the ticket name, the field updated, and the new value.

Typical entries include:

• Created HubSpot Ticket: Ticket regarding Subject
• Updated HubSpot Ticket field Priority
• Updated HubSpot Ticket field Pipeline Stage

How Ticket Activity Appears in TeamScore

Ticket events appear in TeamScore’s timeline using the HubSpot purple color.

Each ticket event includes:

• the ticket title
• the object being updated
• the field changes or newly created item
• the timestamp provided by HubSpot

If multiple ticket fields change at once (common in HubSpot when a ticket is triaged or moved stages), TeamScore groups those updates into one consolidated activity so the timeline stays readable.

Grouped Updates

When several Ticket fields update together (e.g., changing priority, assigning the contact, setting the pipeline), TeamScore combines them into a single event with a clear list of the changes.

This prevents noise and preserves a clean timeline, especially for fast-moving support and success teams.

Notes & Limitations

TeamScore displays only the ticket fields and engagement objects HubSpot includes in its API responses.

Marketing workflows related to ticket are not supported because HubSpot does not provide webhook coverage for these actions.

All ticket visibility follows HubSpot’s permissions. TeamScore cannot show any ticket data the authenticated HubSpot user cannot access.