Overview of JIRA Comments Integration

One of the key areas where collaboration happens in JIRA is through comments. Comments capture discussions and updates related to particular issues, helping teams communicate and keep track of ongoing work.

How TeamScore Tracks JIRA Comments

When a user adds a comment in JIRA, either directly or through an integration, and that comment is linked to a recognized JIRA user, TeamScore can pull this information in and register it as an activity.

If the TeamScore user is mapped to the corresponding JIRA user, the system will successfully recognize the comment and log it as part of that user's activity in TeamScore.

Limitations to be Aware Of

Currently, TeamScore does not support integration with JIRA WorkLogs. This means that if you use WorkLogs in JIRA to track time or work details, that data will not be imported or displayed in TeamScore at this time.

However, comments are supported, so make sure your team uses comments effectively to record their work and discussions for visibility in TeamScore.

Summary

• Comments made in JIRA issues are pulled into TeamScore as activities when users are properly mapped.
• WorkLogs from JIRA are not supported in TeamScore currently.
• Using comments to track work discussions ensures your activity is visible in TeamScore.

By leveraging the comments integration, TeamScore helps you stay up-to-date with the collaborative work happening in JIRA.