Teams chat is a core communication channel inside many organizations, and TeamScore captures high-level metadata from Microsoft 365 audit logs to reflect this activity accurately and privately. Chat events help show collaboration patterns without exposing message content or personal conversations.

What TeamScore Receives

TeamScore ingests metadata from Microsoft’s Unified Audit Log whenever a user engages in Teams chat. This includes:

• When a user sends a chat message
• When a user participates in a direct message (1:1) or group chat
• When a user creates or joins a chat thread
• Timestamps associated with chat activity
• Whether the chat involved internal or external participants

TeamScore does not receive:

• Message body text
• Images, attachments, reactions, or emojis
• Thread history or channel history
• Any content of private or group chats

Only the structural metadata needed to confirm that a communication event occurred.

How Teams Chats Appear in TeamScore

TeamScore displays Teams chat activity as short communication entries on the user’s timeline. To preserve a goal to show collaboration signals, each event reflects the moment of participation, not the full thread. 

Chat activity includes:

• A Teams-specific color category
• A clear communication icon
• Lightweight timestamps
• Internal/external labeling when participant metadata is available

Multiple messages posted close together might be consolidated during TeamScore’s overnight pass to reduce noise and avoid cluttering the timeline with micro-events.

This creates a clean and realistic representation of engagement rather than literal chat activity logs.

How TeamScore Classifies Teams Chats

TeamScore applies the same logic used across all communication integrations:

Internal Chat

All detectable participants are members of your Microsoft 365 domain.

External Chat

At least one participant has a different email domain.

Microsoft sometimes omits complete participant information for privacy reasons. In these cases, TeamScore marks the event with the best available classification without making assumptions.

Data Notes

TeamScore never ingests message content, chat bodies, attachments, or reactions.

Only activity originating from mapped users appears on the TeamScore timeline.

Chat activity represents participation, not the volume or substance of the conversation.

System-generated or automated chat notifications are filtered to prevent noise.

If Microsoft delivers delayed audit entries, TeamScore adjusts timestamps automatically during nightly cleanup.

Next Steps

For audit log configuration requirements, see Microsoft 365 Audit Log Activation.

For connection details, see Connecting Microsoft 365.

For a platform-level explanation of Microsoft 365 activity in TeamScore, see Microsoft 365 Overview.