Zoom Phone calls appear in TeamScore so teams can see inbound and outbound call activity alongside their meetings and other work. Once Zoom is connected and users are mapped, call events begin showing automatically in the timeline.

What TeamScore Shows for Zoom Phone

For each Zoom Phone call associated with the connected user, TeamScore displays:

• whether the call was inbound or outbound
• the caller ID name (when Zoom provides it)
• the start and end time of the call
• the call duration
• additional context such as the device used (e.g., Windows client or mobile app)

This gives a clear, high-level picture of call activity without exposing any call content.

How Zoom Phone Events Appear in TeamScore

Each call appears as a blue event on the timeline with:

• call direction (Inbound call from… / Outbound call to…)
• time range
• caller or recipient

Selecting the event expands it to show the additional metadata Zoom provides.

What Zoom Does Not Share

Zoom Phone does not provide call recordings, transcripts, participant identities beyond caller ID, or any audio content. TeamScore only displays the metadata that Zoom makes available for a given call.

Host vs. Participant Logic for Calls

Unlike meetings, Zoom Phone calls always include the connected user as either the caller or the callee.

This means call visibility is straightforward:

• If the user is part of the call, TeamScore will show it
• If the user is not part of the call, nothing is shown

There are no “external host” limitations for calls.

Requirements for Zoom Phone Activity to Appear

Zoom Phone events only appear for users who:

• have a Zoom Phone subscription in Zoom
• are mapped to a TeamScore profile
• have Zoom active in their Services Tab

If Zoom Phone is not included in the user’s Zoom licensing, TeamScore won’t receive or display any call data.